I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Privacy Policy. Original review: April 16, 2023. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. StubHubs return policy is called the FanProtect Guarantee. Decide on a ticket price and how you will be repaid. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Gilliam agreed in Mondays ruling. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. Subscribe for full access to The Hollywood Reporter. Needless to say, this concert never happened. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Reply anytime to let us know how we can improve. We may be compensated if you click this ad. Save my name, email, and website in this browser for the next time I comment. Full buyer Terms & Conditions here. StubHub has the final decision on whether or not you will receive a refund. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Yes, StubHub is both reliable and offers a refund policy. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. StubHub vs Ticketmaster refunds & ticket protection. Furthermore, If you have any questions, please do not hesitate to contact us. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. Required fields are marked *. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Seller also should have dropped the sale through Stubhub but that opens him/her up to a penalty for not fufilling the sale. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. 2023 The Hollywood Reporter, LLC. At the event, tickets were discovered to be invalid. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Call us during our business hours. BOSTON . Email sent from StubHub. For more information, please see our It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. We also share information about your use of our site with our social media, advertising and analytics partners. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. The independent blog of New York University. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. No big deal, I know they use 3rd parties sometimes. StubHub stopped guaranteeing cash refunds. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. this link is to an external site that may or may not meet accessibility guidelines. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. Personal Loans can provide financial relief during an emergency. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. So you don't think it's possible the original buyer got refunded and we just don't know about it? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. StubHub changed its refund policy about a month ago. This settlement ensures that consumers will receive the refunds that they are entitled to.. This practice was implemented in early 2020. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Use of this website signifies your agreement to our. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. follow the steps below. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Factbox: Why are Hollywood writers threatening to strike? Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. and would like to return it? StubHub itself admitted no wrongdoing in the settlement. Dollar Scholar Asks: Does Postdating a Check Work? Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. The corporate pushback has not escaped the attention of the 9th Circuit. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. NYU Local editor in chief, aspiring dolphin trainer. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. StubHub offersthe retroactive refunds because the live events industry is opening back up. Yes Dorado, PR 00646, Metro Office Park Others were postponed. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Call +1 (866) 788-2482 with all the details about the purchase. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Exchanges will only be allowed for accessibility reasons. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations.
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